Mondapro Policy Documents

Complaints Policy

Mondapro Complaints Policy

At Mondapro, we are committed to delivering high-quality learning experiences. We value feedback and take complaints seriously as an opportunity to improve.

Procedure:
- Learners can submit complaints via email at  help.desk@mondapro.com 
- Complaints will be acknowledged within 3 working days and a full response provided within 10 working days.
- All complaints are handled confidentially and investigated fairly.
- If a complaint is not resolved satisfactorily, it may be escalated to an external independent body.

Equality, Diversity and Inclusion Policy

Mondapro Equality, Diversity and Inclusion Policy

Mondapro promotes equality, values diversity, and is committed to creating an inclusive learning environment for all.

Our commitments:
- Ensure equal opportunity regardless of race, gender, age, religion, disability, or sexual orientation.
- Make reasonable adjustments to accommodate individual needs.
- Prevent discrimination, harassment, or victimisation of learners and staff.

We regularly review our practices to promote a diverse and respectful learning space.

Privacy & Data Protection  Policy

Mondapro Data Protection Policy

Mondapro is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and French data protection law.

Key principles:
- We collect only necessary data for learner registration, certification, and communication.
- Data is securely stored and only accessible to authorised personnel.
- Learners have the right to access, rectify, or erase their personal data at any time.
- We do not share personal data with third parties without consent, except as required by law.

Risk Assessment and Health and Safety Policy

Mondapro Risk Assessment and Health and Safety Policy

Although Mondapro operates online, we are committed to ensuring the health and safety of all users and staff.

Key aspects:
- Courses are designed with user well-being in mind, avoiding excessive screen time and encouraging breaks.
- Digital platforms used are reviewed for security and usability.
- In-person activities (if any) will be assessed for physical safety, accessibility, and hygiene.

Learner Recruitment, Registration and Certification Policy

Mondapro Learner Recruitment, Registration and Certification Policy

Mondapro ensures transparent and fair recruitment, registration, and certification processes.

Policy principles:
- Recruitment materials provide accurate information about courses and entry requirements.
- Learners register through a secure platform with support available if needed.
- Certificates of completion are issued upon successful course completion and performance criteria.
- Learners have the right to appeal assessment outcomes within 14 days.

Special Considerations and Reasonable Adjustments Policy

Mondapro Special Considerations and Reasonable Adjustments Policy

We are committed to supporting learners facing temporary difficulties or requiring special arrangements due to disabilities or personal circumstances.

We provide:
- Reasonable adjustments such as extended deadlines, additional support, or alternative formats.
- Special consideration in assessments where circumstances (e.g., illness, bereavement) have affected performance.
- Confidential handling of all requests in line with our Equality and Data Protection policies.

Requests should be submitted at the earliest opportunity to help.desk@mondapro.com

Course Content Review Policy

Mondapro Course Content Review Policy

Mondapro ensures that course content remains current, accurate, and aligned with CPD standards.

Our process:
- Course content is reviewed at least annually or following significant industry updates.
- Feedback from learners and instructors is analysed to guide improvements.
- Revisions are documented and version-controlled to maintain quality assurance.
- Expert consultation is sough